Issue Management
Project Issues Captured and Resolved with Discipline
Move issue tracking out of email and into a structured environment where every item has owners, status and accountability.
Issues are inevitable. Lost issues, repeated issues and unresolved issues are not. The Issue Management module replaces email threads and standalone trackers with a structured environment for capturing, assigning, escalating and resolving project issues across every discipline and stakeholder.
Key Outcomes / Benefits
Reduce slip-through risk by capturing issues in one shared register, not across email and chat.
Improve resolution speed through clear ownership, due dates and escalation.
Strengthen accountability with a complete trail of issue lifecycle and decisions.
Surface recurring issues that point to deeper systemic problems.
Reduce administrative overhead on project leadership.
How it Works
Use Cases
Integrations / Platform Compatibility
Issue Management connects to Site Work Diary for daily project context, Quality Management for quality-related issues, Health and Safety for safety matters, Risk Management for realised risks, and Notifications for escalation workflows. Cross-disciplinary issues live in one place rather than being fragmented across modules.
FAQs
How is Issue Management different from a generic task tracker?
The module is purpose-built for construction project issues, with categorisation, escalation, evidence linkage and integration across the wider project record, including quality, safety and risk modules.
Can issues be linked to contracts and variations?
Yes. Issues can be linked to contracts, change orders, scope items and risks, supporting joined-up commercial and operational decision-making.
Can subcontractors and consultants raise issues?
Yes. With appropriate permissions, external stakeholders can raise and contribute to issues within a single shared register controlled by the head contractor.